Wednesday, October 3, 2012

Oracle Support Changes for EBS (part deux)


On Monday, Cliff Godwin announced some significant changes to E-Business Suite support. The official announcement is now available on MOS (Note: 1495337.1). The text of the announcement is below:

As part of Oracle’s continued commitment to our customers, we will be providing an exception for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: (1) new fixes for Severity 1 production issues, (2) United States Form 1099 2013 year-end updates, and (3) payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014.

In addition, the Extended Support period for E-Business Suite Release 12.1 has been extended through December, 2018. Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support deliverables for E-Business Suite 12.1.

NOTE: The changes to 11i Sustaining Support do NOT extend to the security patches. Oracle will NOT provide Quarterly CPU patch for 11i will come out in October, 2013. The one exception to this is that they will provide fixes for "P1" security issues.

James

1 comment:

  1. James,

    Oracle has also made the updates to the EBS Lifetime Support Policy, seen here...

    http://www.oracle.com/us/support/lifetime-support/lifetime-support-software-342730.html

    Jason

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